RunHost

Get Help When You Need It

Our dedicated support team is here to help you with any questions or issues you may have. Choose the support option that works best for you.

Recommended

Support Ticket

Submit a detailed support ticket for technical issues, account questions, or general inquiries. Our team will respond promptly.

Expert technical support
Thorough issue investigation
Priority support queue
Response within 24 hours

Email Support

Send us an email for non-urgent inquiries, feedback, or general questions. Perfect for detailed explanations.

File attachments supported
Detailed explanations welcome
Email thread tracking
Response within 48 hours
Send Email

Live Chat

Get instant help with quick questions, account issues, or general guidance through our live chat system.

Limited Availability

Live chat is available during business hours (9 AM - 6 PM EST, Monday-Friday). For urgent issues outside these hours, please submit a support ticket.

Instant responses
Simple questions & guidance
Account-related queries
Business hours only

When to Use What?

Use Support Tickets For:

  • • Technical issues and server problems
  • • Account setup and configuration help
  • • Billing questions and payment issues
  • • Complex troubleshooting that requires investigation
  • • Feature requests and suggestions
  • • Issues that require detailed documentation

Use Live Chat For:

  • • Quick questions about services
  • • General guidance and recommendations
  • • Account status inquiries
  • • Simple how-to questions
  • • Pre-sales questions
  • • Immediate assistance during business hours

💡 Pro Tip

For the fastest resolution, include as much detail as possible in your initial message - your hosting plan, domain name, and a clear description of the issue you're experiencing.

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