Terms of Service
of runhost.com
Last Updated: 28th June 2025
1. Purpose
These Terms of Service ("TOS") represent the basis of a contract between you, or the entity on whose behalf you are executing this agreement ("you" or "your"), and RunHost.com which is operated by Run Host LTD. So, for the purposes of these Terms and Conditions, 'RunHost.com' and any references to 'RunHost', 'we', or 'us' shall mean Run Host LTD, a company registered in England and Wales. ("RunHost", "we", "us", or "our"). Legal information about the company can be found in Company Details.
By corresponding with us, browsing our web properties, or using our Services you accept these TOS and you agree to abide by the then-current version of: these TOS, our Acceptable Use Policy, our Support Policy, our Refund & Billing Policy, our Privacy Policy, our Server Maintenance Policy, and our DMCA Policy, each of which is integrated into the TOS by reference (together, the "Policies"). These Policies may be modified from time-to-time by us and, by continuing to use our Services, you agree to be bound by the modifications. The most recent version of these TOS can always be found here.
2. Customers
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of third party service providers, or the actions of individuals who use your instance of such products and services ("End Users").
3. Services
RunHost provides a number of services and products to its customers, which are collectively referred to in these TOS as the "Services". Regardless of whether you pay for a Service or it is provided as part of a package, as a standalone full price or discounted service or for free, any Service you request or allow to be provided by RunHost is included as part of the "Services" we refer to in these TOS and the other Policies. All Services are subject to each of our Policies. However, if any of our Policies, service descriptions, knowledgebase, as applicable, do not coincide with the TOS, these TOS prevail.
Certain Services may also be provided by third parties and their terms of service or use that may contain additional or different terms will also apply to your use of such Services. We may change the specifications or details of the Services at any time but we have no obligation to change the Services. Additionally, the third parties we contract with to provide Services may change their offering at any time, including between the time of purchase and the date the Services are delivered. We will use commercially reasonable efforts to inform you of changes to the Services.
a. Services Offer
RunHost offers a number of different products and services, including but not limited to:
- Shared Web Hosting
- Unmanaged and Managed VPS Hosting
- Reseller Hosting
- Cloud Hosting
- Unmanaged and managed Dedicated Server Hosting
- E-Mail Hosting
- Domain Registrations
For the usage limits of all Services offered by RunHost, please refer to our Acceptable Usage Policy.
b. Terms Specific to Domain Name Services
i. Domain Registration
We resell domain names through our partnerships with ICANN-accredited domain registrars. When you apply to register a domain name, your request will be transmitted to our trusted domain registration partners. The domain name registrations will be processed by the relevant accredited registrars of record. By using our Domain Name Services, you agree to be bound by our partner registrars' domain name registration policies and procedures. Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered. After registration, it is your responsibility to ensure your domain name does not lapse and is timely renewed, and we are not responsible for any lapse or any damages caused by any lapse.
ii. Domain Responsibility
It is your sole responsibility to fully investigate and ensure that the domain name you register does not infringe on the legal or intellectual property rights of others. We do not check to see whether a domain name you register or use infringes on the rights of any third party and we suggest you seek advice of legal counsel before registering any domain.
iii. Transfer Lock Policy
ICANN's Transfer Policy requires a 60 day transfer lock to apply to your domain name(s) in the event of any "Change of Registrant." RunHost currently locks your domain name for any change involving your WhoIs information. This feature is designed to protect your domain from any unauthorized attempt to transfer your domain. We do not offer an option to opt out of the 60 day transfer lock.
c. Terms That Apply to All Hosting Services
i. Bandwidth Allocation
Our Hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Services purchased does not rollover and is not creditable across periods. In the event you require more bandwidth than you have purchased, your account may be suspended until the next period, you may purchase additional bandwidth by upgrading your account, your account may be terminated for a violation of the terms of the package you purchased, or we may charge you an additional fee for the overage, in our sole discretion.
ii. Resource Usage
In using our hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion.
7. Enrollment; Account Information
a. Enrollment
YOU WARRANT THAT BEFORE YOU USE ANY OF THE SERVICES OR SIGN UP FOR AN ACCOUNT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND HAVE THE AUTHORITY TO BIND YOURSELF OR THE ENTITY YOU REPRESENT TO THESE TOS. You may be subject to a credit check and screening for potential fraud and accurate information must be supplied for purposes of this screening.
b. Account Information
You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship. On occasion, we may need to communicate with you by email about the Services. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on email communications that are misdirected or blocked by a third party application.
c. Account Security
You are responsible for all actions that are performed with, by, or under your account credentials whether done by you or by others. All account access, password, and other security measures are your responsibility. RunHost is not liable for any damages, direct or indirect, that result from unauthorized account access or use.
8. Term of Agreement; Billing & Payment
a. Term
We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the "Effective Date"). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services located at your customer panel ("Initial Term").
b. AUTOMATIC RENEWAL
The Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a "Renewal Term"). For more information on automatic renewal, please see our Refund and Billing Policy. If you wish to discontinue the Services, you need to notify us by submitting a cancellation at least one (1) day before the beginning of a Renewal Term through our online cancellation form found at your customer panel.
c. Termination
Regardless of the method of termination by you, valid proof of account ownership and authorization to cancel are required to terminate an account. Either party may terminate the Services for convenience upon fifteen (15) days prior written notice to the other. We only accept cancellations through our online cancellation form found at your customer panel.
9. No Quibble Money Back Guarantee
If you have just changed your mind about the services we offer no quibble money back guarantee. You can choose to exercise this option only once. Moreover, this guarantee applies to only your first term, not to subsequent extended terms. You must notify us that you wish to cancel within the time frames set forth below for your services. You will then receive a full refund for the money paid to the date of termination, minus the domain registration fees or other expenses which are non-refundable.
The money back guarantee is for the following periods:
All Products, except for Domains, Servers and certain third-party supplier products*: 30 days.
*Third-party supplier products include, but not limited to, Microsoft 365 Business Licenses. In such cases, the exclusion from the no quibble money back guarantee will be notified to you before you complete the purchase.
12. Data Backups
YOU ACKNOWLEDGE THAT IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY BACK-UP AND MAINTAIN COPIES OF YOUR DATA OUTSIDE OF RUNHOST'S NETWORK. RunHost is not responsible for any data loss or corruption, including that result from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.
16. Disclaimers
EXCEPT FOR THE WARRANTY IN SECTION 14 ABOVE, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
RunHost is not liable, and expressly disclaims any liability, for the content of any data transferred either to, or from, you or stored by you or any of your customers via the Services provided by us. RunHost is not responsible for any loss of data, for any reason.
17. Limitation of Liability
IN NO EVENT SHALL RUNHOST BE LIABLE TO YOU IN CONNECTION WITH THESE TOS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF RECOVERY, FOR ANY: (A) DATA LOSS, (B) DIRECT, INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (C) LOST PROFITS, LOST REVENUES, LOST BUSINESS EXPECTANCY, BUSINESS INTERRUPTION LOSSES, OR BENEFIT OF THE BARGAIN DAMAGES.
IN NO EVENT WILL RUNHOST'S LIABILITY HEREUNDER EXCEED THE AGGREGATE FEES ACTUALLY RECEIVED BY RUNHOST FROM YOU FOR THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
19. Notices
Notices will be sent to you at the email address in your account. It is your obligation to ensure that we have the most current email address for you by keeping your account information up to date.
Please refer to our website for contact information for most issues, including technical support and billing. Notices regarding this TOS and other RunHost Policies should be directed to legal@runhost.com.
Run Host LTD
Suite #1-80
39 Ludgate Hill
London, United Kingdom
EC4M 7JN
20. Legal
c. Choice of Law, Jurisdiction, and Venue
These Terms of Use and your use of the services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles. The parties specifically disclaim the UN Convention on Contracts for the International Sale of Goods.
j. Claims Period
No action or proceeding against us may be commenced by you more than one (1) year after the Service which is the basis for the action is rendered. You fully acknowledge that this limitation constitutes an express waiver of any rights under any applicable statute of limitations which would otherwise afford additional time for such a claim.
Contact Information
Please refer to our website for contact information for most issues, including technical support and billing at https://runhost.com/support. Notices regarding this TOS and other RunHost Policies should be directed to legal@runhost.com.
Run Host LTD
Suite #1-80
39 Ludgate Hill
London, United Kingdom
EC4M 7JN
Notices
Notices regarding this TOS and other RunHost Policies should be directed to legal@runhost.com
Run Host LTD
Suite #1-80
39 Ludgate Hill
London, United Kingdom
EC4M 7JN